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FAQ

Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to: support@halothemes.com

Q Why I don’t see your themes & templates on Bigcommerce Theme Store?

A We specialised in creating premium Bigcommerce templates (3rd party templates outsite Bigcommerce Theme Store) which are suitable for experienced users. You need basic HTML knowledge to control the theme. In the other hand, templates on BC marketplaces need to be simple. Even newbies can control well the themes. This is why you don't see our themes on BC marketplace. However, we are also BC partner. We are creating some basic templates and will submit on BC marketplaces soon.

Q Do I get update for free in the future?

A We specialised in creating premium Bigcommerce templates (3rd party templates outsite Bigcommerce Theme Store) which are suitable for experienced users. You need basic HTML knowledge to control the theme. In the other hand, templates on BC marketplaces need to be simple. Even newbies can control well the themes. This is why you don't see our themes on BC marketplace. However, we are also BC partner. We are creating some basic templates and will submit on BC marketplaces soon.

Q Is the template SEO friendly?

A We specialised in creating premium Bigcommerce templates (3rd party templates outsite Bigcommerce Theme Store) which are suitable for experienced users. You need basic HTML knowledge to control the theme. In the other hand, templates on BC marketplaces need to be simple. Even newbies can control well the themes. This is why you don't see our themes on BC marketplace. However, we are also BC partner. We are creating some basic templates and will submit on BC marketplaces soon.

Q Do you offer Full Installation Service for live store?

A We specialised in creating premium Bigcommerce templates (3rd party templates outsite Bigcommerce Theme Store) which are suitable for experienced users. You need basic HTML knowledge to control the theme. In the other hand, templates on BC marketplaces need to be simple. Even newbies can control well the themes. This is why you don't see our themes on BC marketplace. However, we are also BC partner. We are creating some basic templates and will submit on BC marketplaces soon.

Q What’s Single Domain License?

A We specialised in creating premium Bigcommerce templates (3rd party templates outsite Bigcommerce Theme Store) which are suitable for experienced users. You need basic HTML knowledge to control the theme. In the other hand, templates on BC marketplaces need to be simple. Even newbies can control well the themes. This is why you don't see our themes on BC marketplace. However, we are also BC partner. We are creating some basic templates and will submit on BC marketplaces soon.

Q Do you provide any support? What’s your response time?

A We specialised in creating premium Bigcommerce templates (3rd party templates outsite Bigcommerce Theme Store) which are suitable for experienced users. You need basic HTML knowledge to control the theme. In the other hand, templates on BC marketplaces need to be simple. Even newbies can control well the themes. This is why you don't see our themes on BC marketplace. However, we are also BC partner. We are creating some basic templates and will submit on BC marketplaces soon.

Q Where is my theme package I just paid for it?

A We specialised in creating premium Bigcommerce templates (3rd party templates outsite Bigcommerce Theme Store) which are suitable for experienced users. You need basic HTML knowledge to control the theme. In the other hand, templates on BC marketplaces need to be simple. Even newbies can control well the themes. This is why you don't see our themes on BC marketplace. However, we are also BC partner. We are creating some basic templates and will submit on BC marketplaces soon.

Q Do you offer a Trial Program?

A We specialised in creating premium Bigcommerce templates (3rd party templates outsite Bigcommerce Theme Store) which are suitable for experienced users. You need basic HTML knowledge to control the theme. In the other hand, templates on BC marketplaces need to be simple. Even newbies can control well the themes. This is why you don't see our themes on BC marketplace. However, we are also BC partner. We are creating some basic templates and will submit on BC marketplaces soon.
Unable to find satisfactory answers ? Contact Support
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