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ORDER QUESTIONS

+ How do I get help with an Order?

Fill out the form on our Contact Us page or email us with your order information at support@monstrumtactical.com. Monday through Friday from 9am to 5pm (PST) you can call our customer service department at 1-888-665-5572.

+ Do you charge sales tax?

We only add taxes to addresses within California.

+ What are your payment options?

We accept all major credit cards and Paypal.

+ Where is my order?

Orders placed before 10am PST, Monday-Friday will be shipped same day. Orders placed after 10am or on the weekends/holidays will be shipped on the next general workday. Upon shipment, you will be sent an email confirmation with tracking information to the same address you entered at checkout. If there is an issue with a missing package, please contact your local post office to open an investigation and then contact our Customer Support staff for help.

SHIPPING QUESTION

+ What are your shipping options?

Most orders are delivered by USPS. Standard Shipping takes 3-9 business days and costs $5.99/order, Free for orders over $50. Expedited Shipping takes 2-3 business days and costs $9.99 for most items (additional for larger products). There is no Next Day shipping option. We are not liable for delays caused by USPS & UPS or for abnormal weather.

+ When do you ship orders?

We ship orders placed before 10am Pacific Time the same day. There is no shipping on weekends or holidays, those orders will be fulfilled the next business day.

+ How do I find my tracking information?

As soon as the order has been fulfilled you will receive an email with the tracking info to the address you provided at checkout. If you haven't received this information then check your spam folder. Setting up an account on Monstrumtactical.com also retains this information in your account page. After logging you can check your Order History Here.

+ Do you offer International Shipping?

Unfortunately we do not offer any international shipping options.

RETURNS & WARRANTYS

+ What is your return policy?

We cover all orders from our website with a 30 Day Satisfaction Guarantee. If you are unpleased with your product or experiencing issues contact our Customer Service and we will help correct the issue or authorize a return for a refund.

+ How do I make a return?

Customers who have created an account can login and click on the "Returns" tab, then select the items they want to return. All other customers will need to contact our Customer Service to receive authorization.

All returns must be sent with the original packaging & accessories for a full refund. Return shipping is paid by the customer.

+ How do I get warranty help with my product?

Contact our Customer Service with a description of the issue. We will contact you back within 24 hours to help diagnose the issue and authorize a warranty replacement.

+ How long is my warranty?

Exact warranty information is included on the product page.
Lifetime Warranty is offered on all Handguards, riser mounts, and most accessories.
Most scopes include a 1-2 year Warranty. G-Alpha FFP line is covered by a Limited Lifetime Warranty.

HANDGUARD QUESTIONS

+ Which rifles fit your AR-15 Drop-in Quad Rails?

Our Drop-in Quad Rail fit 99% of all AR-15 rifles sold with a composite carbine handguard with front site. If you have a question about a specific model Contact Us.

+ How do I install a drop-in Quad Rail?

Installation can be done in just a few minutes with no additional tools needed. Follow our guide for detailed instructions:Step-by-Step AR-15 Drop-In Quad Rail Installation.

+ How do I install a Free Float Handguard?

Our Free Float handguards come in Quad Rail, Keymod and M-Lok configurations but they all install in the same manner. Some additional tools like an Armorer's Wrench is recommended. Barrel nuts are made of 7071 Aluminum and require less torque than steel ones. View our step by step video of the process for more details: AR-15 Install Guide or LR-308 Install Guide.

+ What models do your LR-308 Handguards fit?

IMPORTANT: Our LR-308 Handguards will not fit AR-10 rifles.
Our LR-308 Handguards are built for the DPMS LR-308 style rifles and will fit low-profile uppers perfectly, while being slightly lower on high-profile uppers. You can find a complete list of compatible rifles in our guide: Selecting a Handguard for your AR-10/AR-308/LR-308.

+ What does your Lifetime Warranty cover on your Handguards?

Our warranty covers every part of the handguard, incuding the rails, barrel nut & screws for as long as you own it. If you have an issue with any part, please contact our Customer Service department to start the warranty replacement process.

+ Do your Free Float Handguards come with all the parts I need?

Besides the recommended installation tools and a low-profile gas block, our rails come with all the components necessary. Additional accessories like end caps or installation tools can be purchased separately.
Still have a question? Contact Support